Are you trying to decide between 8×8 and RingCentral for your business phone system? Both provide helpful call management features, unlimited calling, mobile integration, multiple lines, automated attendants, and more. But which is best for your company? Below we will compare both services side-by-side to help you decide.
8×8 is one of the early adopters in the VoIP market, and they are focused on providing quality features and services for their business users. It is great for companies that do a lot of international calling.
RingCentral is a VoIP service with over 300,000 subscribers. Their products and services can be customized, and their tiered plans contain a lot of value per user.
8×8 has seven “X-Series” plans that can be complex to understand. Fortunately, The Cloud Truth can help your business decipher through their multiple levels to find the best fit for your organization. 8×8 integrates well with many software solutions, and it has a high-level analytics suite too.
RingCentral has four pricing tiers with an impressive array of features and add-ons. Its notable features include 1,000 standard toll-free minutes, and unlimited screen sharing and video meetings. It integrates well with Microsoft, Google Box, and Dropbox.
Ease of Use
A free training session with a technical specialist is included with 8×8 to help you get familiar with their platform. 8×8’s interface is not particularly user-friendly, so having a training session is beneficial.
Ring Central provides a user-friendly and intuitive interface. It contains clearly defined sections, helpful how-to videos, and its commands are easy to follow and understand.
8×8’s customer service includes phone, email, and live web chat. They also have a community forum to discuss issues with other users. Additionally, you can also access web resources (like user and setup guides) to make troubleshooting simpler.
You can contact RingCentral’s dedicated customer service team via chat, phone, or email 24/7. Additionally, you can use RingCentral University to help get answers to your questions. Plus, you also have access to online articles, videos, and weekly webinars too.